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POLICIES,
WARRANTIES, TERMS & CONDITIONS |
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SECURED
TRANSACTIONS |
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All
policies, warranties, terms & conditions shall supercede
any subsequent terms or conditions included with any order
placed with Guide Line Technology, Inc. Guide Line Technology,
Inc. reserves the right to make changes to this site and their
printed materials regarding these terms and conditions at
any time without notice.
SECURED TRANSACTIONS
If using either Netscape or Internet Explorer as your web
browser, your online transactions are fully encrypted and
secured with 128-bit encryption technology when you place
orders at Guide Line Technology, Inc.
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ORDER
ACCEPTANCE POLICY |
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Your
emailed receipt of an order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation
of our offer to sell. Item availability and prices are subject
to change at any time, without notice. Guide Line Technology,
Inc. reserves the right to limit quantities, and to decline
the acceptance of any order for any reason. Guide Line Technology,
Inc. reserves the right at any time after receipt of your
order, without prior notice to you, to supply less than the
quantity ordered of any item. All orders placed over $2,000.00
(U.S.) will be thoroughly researched before shipping, in accordance
with the policies set by Guide Line Technology's Credit and
Fraud Avoidance Department. Guide Line Technology, Inc. may
require additional information and/or verification before
accepting and processing any order. Guide Line Technology,
Inc.urges you to confirm your purchase and personal information
before submitting any orders.
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ORDER
CANCELLATION |
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An
order may be canceled only if that item is backordered and
not available to ship. Any order submitted through this website,
if in stock, will ship immediately and cannot be canceled.
A notification will be sent via email when an order is canceled.
Guide Line Technology, Inc. reserves the right to cancel an
order or to issue a Return Merchandise Authorization (RMA)
for merchandise that is advertised in error, that does not
conform to advertised specifications, or was shipped in error.
Charge backs from credit card issuing banks are subject to
the above policies
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BACKORDERS |
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At
Guide Line Technology, Inc., we make every effort to provide
you with up-to-the-minute inventory status and product availability
information. Items are usually in stock at all times, but
in the event of a shipment delay or other unforeseeable delay,
Guide Line Technology, Inc. will place the item(s) on backorder
and ship you when it becomes available. On orders with backordered
items, the total shipping charges are included with the first
shipment. Shipping charges are non-refundable. A backorder
may be canceled at any time prior to shipping.
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SALES
TAX |
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Guide
Line Technology, Inc. charges sales tax on all shipments to
the state of California. If your package ships from a distribution
center in the state in which you reside, a sales tax may apply.
You, the customer, are responsible for any and all unpaid
sales taxes.
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CREDIT
CARDS |
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Guide
Line Technology, Inc. accepts all major credit cards, and
there is no surcharge for using your credit card to make a
purchase. Please be sure to provide the exact billing address
and telephone number as recorded with your credit card issuing
bank. We will ship to an alternate address only if the address
is on file with your credit card issuing bank. Incorrect information
may cause a delay in the processing of your order. Your credit
card will be charged as each item is shipped.
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SERVICE
& SUPPORT |
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All
requests for technical service and support should be made
directly to the manufacturer in accordance with their terms
and conditions. Guide Line Technology, Inc. will provide on-line
technical notes on most computer hardware and software products
for your reference. Guide Line Technology, Inc. makes no guarantees
of product reliability or compatibility. All compatibility-related
questions must be directed towards the product manufacturer.
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COPYRIGHT |
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Worldwide
copyright laws and treaty provisions protect all materials
appearing anywhere on Guide Line Technology's Internet site.
None of these materials may be copied, reproduced, modified,
or distributed in any form or by any other means without the
written consent of Guide Line Technology, Inc. Any unauthorized
use of the materials appearing on Guide Line Technology's
internet site may violate copyright, trademark and other applicable
laws and could result in criminal or civil penalties.
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TRADEMARK |
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All
trademarks or service marks are property of their respective
owners. Guideline is a registered trademark of Guide Line
Technology,
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JURISDICTION |
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Any
litigation regarding this agreement, or any transaction between
a customer and Guide Line Technology, Inc., shall be brought
to the state or federal courts located in Los Angeles County,
California and customer hereby agrees and submits to such
jurisdiction and venue as proper.
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TYPOGRAPHICAL
ERRORS |
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In
the event a product is listed at an incorrect price due to
typographical error or error in pricing information received
from our suppliers, Guide Line Technology, Inc. shall have
the right to refuse or cancel any orders placed for products
listed at the incorrect price without prior notification.
Guide Line Technology, Inc. shall have the right to refuse
or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card
has already been charged for the purchase and the order is
canceled, Guide Line Technology, Inc. shall immediately issue
a credit to the credit card account in the amount of the incorrect
price.
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SHIPPING
POLICY |
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All
orders within the Continental US will usually ship within
24-hours PST (excluding Saturday, Sunday and holidays) from
receipt by USPS Priority Mail unless prior shipping arrangements
have been specified. For multiple item orders over three,
shipping charges will be calculated based on the total weight
and ship-to location. Applicable taxes for California residents
only will be added to the sales price.
INTERNATIONAL ORDERS: In some countries an import or duty
tax may be charged by that country. International orders may
be subject to Customs inspections and/or fees based upon each
specific Country's regulations. We cannot be responsible for
these actions nor for reimbursement of any Customs fees if
products are returned. All international orders, including
Canada, are shipped via U.S. Air Mail. Please allow 14 days
for routine delivery of international orders. Please note
that while international shipments are typically delivered
in a timely manner, sometimes individual countries may hold
up packages in their Customs for as long as 30- days. We are
unable to try to locate these orders until the end of 30-days
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SHIPPING
AND HANDLING CHARGES |
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Priority
Mail (USPS):
Domestic shipments within the 48 Continental United States:
$4.50 for the first item plus $1.00 for each additional item
up to two. |
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United
Parcel Service (UPS):
Domestic shipments within the 48 Continental United States:
$6.00 for the first item plus $1.00 for each additional item
up to three. |
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Federal
Express (FedEx):
Economy Service (2 business
days) Domestic shipments within the 48 continental United
States: $15.00 for the first item plus $1.50 for each additional
item up to three.
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Standard
Service
(Overnight - Afternoon Delivery) Domestic shipments within
the 48 continental United States: $25.50 for the first item
plus $2.00 for each additional item up to three. |
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Priority
Service
(Overnight - Morning Delivery) Domestic shipments within the
48 continental United States: $28.50 for the first item plus
$2.50 for each additional item up to three. |
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Charges
for shipments outside of the continental United States are
done on an individual order basis, via phone, fax or e-mail.
Please feel free to contact our sales department with any
questions regarding international shipments.
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LIMITED
WARRANTY |
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This
product is warranted against defects in material and workmanship
for a period of 90-days from the date of original purchase.
Within this period, the Manufacturer at their option may either
repair or replace the product, or any part thereof, without
charge for parts and/or labor. This warranty will become void
under conditions of misuse, improper installation, moisture,
and failure to follow instructions, alterations, abuse or
accidents. Manufacturer will not be liable for direct, indirect,
special or consequential damages arising from the use of,
or in connection with use of, or the performance of the product,
or any other damage with respect to personal harm, economic
loss, loss of property, loss of revenue or profit. Except
as provided herein, the Manufacturer makes no express warranties
and any implied warranty of merchantability or fitness for
a particular purpose is limited in its duration to the written
limited warranties as set forth herein. Upon expiration of
the warranty period, or if the product has been deemed damaged
from non-warranty causes, there will be charges related to
the repair of the product. This warranty gives you specific
legal rights and you may have other rights, which can vary
from state to state.
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DEFECTIVE
MERCHANDISE |
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Call
Guide Line Technology, Inc. Customer Service Dept. immediately
to report defects and obtain return authorization. Defective
product returns must be shipped 100% complete, including original
box, packaging material, manuals, software, inserts or flyers,
and all other accessories provided by the manufacturer. Please
prepare the item in a secure shipping carton (not just the
product packaging), addressed to Guide Line Technology, Inc.
with the RMA# clearly marked on the outside of the box, and
a copy of your invoice enclosed.
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REPLACEMENT/RETURN
POLICIES |
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Guide
Line Technology, Inc. will repair or replace products, which
are determined to be defective, within the first 90-days.
Please keep your original invoice as proof of purchase, just
in case the product needs to be returned. Customers who have
products covered under the manufacturer's warranty are required
to contact Customer Service for troubleshooting issues before
returning product either by e-mail or by phone. Should the
issue not get resolved, a Return Merchandise Authorization
(RMA) number will be issued in order to smoothly track your
product through the repair and return process. It will be
the responsibility of the customer to pay for return shipping
and shipping insurance charges to get the product returned
to the manufacturer's warranty repair facility. Upon inspection,
it product is deemed defective and covered under the manufacturer's
warranty policy; customer will not be responsible for any
additional charges. In the event the product is out of warranty
coverage, or warranty has been void for any reason, it will
be the liability of the customer to pay for parts and/or labor
charges and return shipping charges. |
- ALL
special order items will not be returnable.
- ALL
product returns must be received at Guide Line Technology,
Inc. within 90-days of the ship date printed on invoices
and packing slips.
- ALL
returns require pre-authorization from Guide Line Technology,
Inc. Call the Customer Service first to obtain an RMA
(Return Materials Authorization) number. Please have your
Guide Line Technology, Inc. invoice or packing slip available
when you call.
- ALL
RMA number is valid for 10-days from the date issued.
The RMA number must appear on your return packing label
and on the outside of the shipping box.
- ALL
returns require a proof of purchase (copy of the original
invoice) to be enclosed with the RMA# clearly marked on
the outside of the box. (see shipping instructions below)
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NON-DEFECTIVE
MERCHANDISE RETURNS |
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Non-Defective
returns MUST be in perfect condition and 100% complete, including
original box, packaging material, manuals, software, inserts
or flyers and all other accessories provided by the manufacturer
in the original container. Non-Defective returns or exchanges
should be sent via UPS or other courier that requires a signature.
Prepare the item in a secure shipping carton, addressed to
Guide Line Technology, Inc., with the RMA# clearly marked
on the outside of the box and a copy of the invoice enclosed.
We suggest that the item be insured for the amount shown on
your original invoice. Return of the product in good condition
is the customer's responsibility, as are return freight charges.
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CREDIT
OF RETURNED MERCHANDISE |
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All
product(s) accepted for return within a 30-day period from
the date of original purchase will be carefully inspected
upon receipt. Credit may be refused and balances for missing
or damaged items will be charged. We will ship back any items
that fall under this category. Credit for returned items will
be given within 30 days of inspection and approval, unless
further research is needed to diagnose a problem.
A 20% restocking fee may be charged for return items in addition
to deductions for shipping & handling fees as well as
any discounts, which were given at the time of original purchase.
A copy of the original sales receipt or invoice will be required
when returning product. Full refunds will only apply in cases
where it has been determined the seller was at fault or in
error. Refunds are issued every Friday by check or applied
credit to the original credit card used for the purchase.
It will be the responsibility of the customer to pay for return
shipping and shipping insurance charges to get the product
to the seller. All products, which are returned in packaging,
which does not fully protect the product during return transport
to the seller, will be considered void of warranty. It is
strongly suggested that the customer purchase insurance from
the shipper in the event of damage during transportation.
Special Terms Regarding International Orders
International orders must be returned at the customer's expense.
Guide Line Technology, Inc. is not responsible for any duties,
fees, or taxes, which may be incurred.
Though we try very hard to be accommodating, failure to comply
with the policy outlined above may result in the refusal of
returned goods and or refusal of refund or credit.
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ADDRESS
FOR RETURN |
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Guide
Line Technology, Inc. RMA# ___________
21068 Commerce Pointe Drive, 2nd Floor
Walnut, CA 91789
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CONTACT
CUSTOMER SERVICE |
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Please
contact Customer Service Dept. for help of before the return
of any product.
Business Hours: 9:00 a.m. - 5:00 p.m. (PST)
T: 909.468.5701 or 866.484.3354
E:service@guideline.com.tw
For
all correspondence by e-mail, please include:
a. Your full name, address, phone number and e-mail address.
b. The name and address the merchandise was originally shipped
to, if different than in "1."
c. The item(s) you wish to return and the reason(s) for
the return.
d. Any RMA number previously issued.
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PRIVACY
STATEMENT |
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At
Guide Line Technology, Inc., we value your privacy. Your
personal information is for use by Guide Line Technology's
staff only. This information is kept on a secure server
to protect it from outside parties, and is information used
for the limited purpose of processing your order(s). Information
may also be used for statistical purposes, to improve our
web site and services to you, to administer our site, and
to notify you of products or special offers that may be
of interest to you. Your personal information will not be
sold. You can be removed from our list at any time by sending
an email to: remove@guideline.com.tw
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